![]() You find these numbers on the sticker at the side/back of your device. Make sure you have the model number and the product number at hand when you call us. You can find the contact details on the Consumer Support page. Stop pressing the pairing button once the light begins to flash. When the Roku has booted up, press and hold the pairing button for approximately 20 seconds on the remote to pair the Roku remote. Plug the device back in after 5-10 seconds. Remove the batteries from the Roku remote. Please contact the Philips Consumer Care center for further assistance or to find more information related to this issue. Unplug the Roku device so that it’s completely turned off. Ensure you have a steady connection when pairing the Roku remote to the streaming player. Remove and reinsert the batteries for regular remotes, then use the pairing button for 3-5 seconds. #Roku remote buttons not working tvThe TV may be defective.Ĥ) If not, the remote control may be defective and needs replacement. Restart rechargeable remotes by pressing and holding the pair button for 20 seconds until it flashes green rapidly and then stop. ![]() ![]() If the TV is still not responding, use a mobile phone with camera function or a digital camera to confirm the remote control is working.ġ) Observe the emitter on the front of the remote control through a digital camera (or the camera of a mobile phone).Ģ) Now press any button on the remote control.ģ) If you see a red light flashing indicate that the remote control is working. If the TV does not respond, the remote control may be low in battery power and you need to replace the battery.Ģ) Ensure that the battery of the remote control is inserted according to the illustration inside the battery compartment.ģ) After replacing the battery, randomly test some functions of the remote control. If the TV is still not responding, follow these steps to check if the remote control is working:ġ) Randomly test some functions of the remote control. If the remote receiver (LED) on the TV does not blink when you press the buttons on the remote control Įnsure that you remove all possible sources of interference.ġ) Switch off all bright light such as florescent light, overhead light or lighting device, which can interfere with the remote control signal.Ģ) Some electronic devices are known to cause interference, it is recommended to switch off any external devices operating near the TV. ![]()
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